Ancillary Services Provide Patients Convenience, Confidence, Quality
Your patients are growing more and more involved today in not only where they go to receive the care they need, but also gaining confidence when it comes to conversations in the doctor’s office. These can spell great things for your medical practice if you are able to harness the trends and provide convenience, information and quality care. Learn more about why ancillary services are on the rise and how UPS Healthcare can help you increase your medical practice’s revenue.
In an article published in Managing Practice Profits called Ancillary Services Can Increase Revenue, the author quotes Bruce A. Johnson, J.D. who explains what physicians and providers need if they want to keep their revenue from diminishing:
“As professional reimbursement goes down, the way to try to enhance practice services and profitability is by maximizing the utilization of the practice resources. This often means delivering ancillary services that are legal, appropriate, within quality-of-care standards and are needed by patients.”
Patients prefer and are looking for convenience. It’s a huge loyalty generator. For example, patients are looking to:
- Get medications in the medical office where it’s prescribed
- Have laboratory services done near or in the same facility as their primary care service
- Receive diagnostic services quickly and effectively through a the mode of communication they prefer to use (phone, email, text, etc)
If there are common complaints among patients, it’s that they don’t like driving all over the place to get tests done, and they definitely don’t want to wait and wonder what the results were. Or worse, they don’t want to have to be the one taking the initiative to call and chase down the results.
Your medical practice can jump on ancillary services to increase revenue and increase patient satisfaction and loyalty at the same time.
Attorney Johnson added that “it’s a good idea to look at ancillary services that competent your practice.” For example, “If I’m a cardiologist, I am going to start looking at the procedures and services that I order elsewhere that I might be able to deliver through my practice.”
Do you know what ancillary services your patients request or which ones you might be able to incorporate into your current offerings?
Talk to UPS Healthcare today to learn more. We specialize in providing your practice insight into the practices and services that will both provide higher quality of care and higher revenue month over month. Don’t let another day pass without checking out how you could be helping your patients as well as improving your profits!